Restaurant Operations Director

4 days ago

Orlando, Florida, United States Dunkin Full time

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates.

Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.


Overview
Position Title:
Multi Unit Restaurant Manager

Generally Reports To:
 Franchisee/District Manager/Director of Operations A Multi-Unit-Leader (MUL) provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Key Responsibilities:

  • Lead and manage a team of restaurant managers to drive sales, improve profitability and guest satisfaction
  • Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
  • Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
  • Understand local marketing area and competitor trends
  • Establish sales and service goals with franchise owners and restaurant managers
  • Provides great guest service and resolves issues
  • Lead team meetings
  • Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
  • Ensure that restaurants correctly execute new products and processes in a marketing window
  • Develop business plans for their portfolio and develop action plans with franchise owners
  • Drive a clear vision and clearly communicates to the team
  • Engages with Dunkin' Brands Field Operations team as appropriate Management

Additional Responsibilities:

  • Recruit, hire, onboard and develop restaurant managers
  • Plan, monitor, appraise and review restaurant employee performance
  • Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
  • Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Requirements:

  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
  • College degree preferred

Key Competencies:

  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and embrace change
  • Guest focused
  • Ability to train and develop a team
  • Time management
  • Problem solving
  • Motivating others

Employee Perks:
Bonus, Car Allowance, Phone Allowance, Additional Perks: [Healthcare, Vision, Dental, Etc] Dunkin'

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