Membership Sales Representative

4 days ago


Beaverton, Oregon, United States Life Time Fitness Full time

Position Overview

The Membership Concierge III is a key member of our team, responsible for delivering exceptional customer service to all members and guests. This role requires a strong sales and retention focus, with a passion for promoting Life Time's services and programs to prospective members.

Key Responsibilities

  • Facilitate a seamless check-in process for members and guests, ensuring a warm and welcoming experience.
  • Manage incoming phone calls from members and guests, providing timely and effective support.
  • Stay up-to-date on club programming, events, pricing, and policies to educate members and guests.
  • Build strong relationships with members and guests, creating personalized service experiences that drive loyalty and retention.
  • Assist members with account maintenance, processing transactions, and resolving issues in a timely and professional manner.
  • Collaborate with the Certified Retention Team to support members who are considering cancellation, providing options and solutions to retain their membership.
  • Engage in service recovery for member questions and concerns, utilizing tools and resources to find solutions and ensure customer satisfaction.
  • Customize the buying experience for prospective members, encouraging involvement with amenities and programs that align with their interests and needs.
  • Communicate with members and prospective members via email or phone, maintaining a consistent and professional tone.
  • Complete administrative duties, club paperwork, and cash drawer reconciliation with accuracy and attention to detail.

Requirements

  • High School graduate or equivalent.
  • Minimum 1-year customer service experience.
  • Minimum 1-year sales experience.
  • Completion of Membership Sales Certification within 60 days of hire.
  • Completion of Retention Specialist Certification within 60 days of hire.

Preferred Requirements

  • Bachelor's Degree in Hospitality or related field.
  • Fitness industry knowledge.

Life Time is committed to creating an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.



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