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Operations Coordinator for Service Center

2 months ago

Fort Leonard Wood, United States Balfour Beatty Investments Full time
Company Overview

Balfour Beatty Communities is committed to a singular mission: providing high-quality living environments that residents are proud to call home. Our ethos revolves around caring for our residents, partners, and each other, ensuring that we create exceptional living experiences through sincerity, empathy, and creativity.

Employee Benefits
  • Discretionary bonuses
  • Medical and Dental Insurance starting the first of the month after employment
  • Health, Flexible Spending, and Dependent Care Accounts
  • Company-paid life insurance
  • 401K plan with employer matching
  • Comprehensive PTO including sick leave, floating holidays, vacation, and personal days
  • Two Volunteer Days annually
  • Company-paid short-term and long-term disability, and parental leave
  • And more
Position Overview

The Service Center Coordinator plays a vital role in managing service requests, ensuring that work orders are assigned and dispatched to the maintenance team efficiently and accurately to guarantee prompt responses.

Key Responsibilities
  • Input service requests into the Yardi database for precise tracking and scheduling of work orders.
  • Assist in allocating service requests to Maintenance Technicians based on their skills and expertise.
  • Ensure that Maintenance Technicians have a full workload for their workdays.
  • Monitor the daily activities of Maintenance Technicians to confirm they are completing assigned service requests within their scheduled time frames.
  • Communicate with the Facility Manager or Maintenance Supervisor if a Maintenance Technician does not complete their scheduled work orders.
  • Track supplies needed for open service requests and contact residents to schedule repairs once parts arrive.
  • Review completed work orders from Maintenance Technicians for accurate accounting of labor, materials, and photographs.
  • Ensure all work orders comply with the policies for Work Order Management.
  • Oversee the quality assurance review of work orders to confirm they are correctly completed in Yardi.
  • Assist the Facility Manager or Maintenance Supervisor in scheduling vendor work in occupied or vacant homes.
Physical Requirements: The role involves sitting and standing for clerical tasks and regularly lifting and moving equipment and supplies weighing up to 25-50 lbs.

Candidate Profile
  • High School Diploma or GED is required.
  • A minimum of one year of customer service and administrative experience is necessary.
  • Relevant industry experience is preferred.
  • Proficiency in technology and data entry, particularly with Outlook, Excel, and Word.
  • Familiarity with Yardi is an advantage.
  • Strong communication skills to interact effectively with residents and team members.
  • Ability to collaborate well in a team environment.
  • Strong organizational and planning skills.
  • A valid, state-issued driver's license and a safe driving record are required.
Why Choose Balfour Beatty Communities?

We are dedicated to fostering professional and technical development for every employee. Our culture promotes learning and growth, offering various development opportunities, including online, classroom, and on-the-job training.

Balfour Beatty Communities is a leading real estate services company specializing in acquisition, management, and renovation in the multifamily, student, and military housing sectors. With over 50,000 units and $6 billion in real estate assets under management, we pride ourselves on delivering exceptional customer service and maintaining a strong commitment to our residents and partners.