Service Desk Technician I/Trusted Agent

2 weeks ago

Fort Leonard Wood, United States Microtech Full time
Job Summary

We are seeking a highly skilled Service Desk Technician I/Trusted Agent to join our team at MicroTech. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring that they receive the best possible service.

Key Responsibilities
  • Provide direct support to our customers, including help with startup and shut down procedures, computer maintenance, and repairs.
  • Track detailed information about each customer's service need in our incident management system.
  • Document all diagnostic steps and communications during troubleshooting.
  • Conduct staff follow-up to ensure customer satisfaction.
  • Communicate work order status to customers weekly through completion.
  • Reset Common Access Card (CAC) personal identification numbers (PIN) as necessary for users in the Maneuver Support Center of Excellence, Walk-in Center.
Requirements
  • High School Diploma or equivalent.
  • A+ certification for Information Assurance Technical Level I (IAT-I) or higher.
  • Must be comfortable working within a dynamic work environment.
  • The ability to self-organize and coordinate resources as needed to complete tasks.
  • Strong verbal and written communication abilities.
Preferred Qualifications
  • Security+ and/or Microsoft MCTS certifications.
  • Prior experience supporting DoD and/or Federal government customers.
About MicroTech

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. We offer a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make.

Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.

We have developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.

We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally.

As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone.

Benefits
  • Insurance (medical, dental vision).
  • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service).
  • 401k Plan with Employer Matching Contribution.
  • 11 Company-Paid Holidays.
  • Tuition Assistance.
  • Voluntary Benefit Programs.
  • Corporate Discounts.

MicroTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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