Service Desk Technician I/Trusted Agent
3 weeks ago
As a Service Desk Technician I/Trusted Agent at MicroTech, you will play a critical role in ensuring the effective operation of emerging technology for the Maneuver Support Center of Excellence Complex.
Responsibilities:
- Provide direct support to staff and students to troubleshoot IT problems and ensure seamless system operation.
- Track detailed information about each customer's service need in the incident management system.
- Document all diagnostic steps and communications during troubleshooting.
- Conduct staff follow-up to ensure customer satisfaction.
- Communicate work order status to customers weekly through completion.
- Reset Common Access Card (CAC) personal identification numbers (PIN) as necessary for users in the Maneuver Support Center of Excellence, Walk-in Center.
Qualifications:
- High School Diploma or equivalent.
- A+ certification for Information Assurance Technical Level I (IAT-I) or higher.
- Must be comfortable working within a dynamic work environment.
- The ability to self-organize and coordinate resources as needed to complete tasks.
- Strong verbal and written communication abilities.
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally.
Our benefits include:
- Insurance (medical, dental vision).
- Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service).
- 401k Plan with Employer Matching Contribution.
- 11 Company-Paid Holidays.
- Tuition Assistance.
- Voluntary Benefit Programs.
- Corporate Discounts.
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