Customer Service Representative
3 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Baskin-Robbins. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and supporting the sales and operational goals of our franchise.
Key Responsibilities:
- Customer Service: Provide prompt, efficient, and courteous service to customers, responding to their needs and resolving any issues in a professional and friendly manner.
- Sales and Merchandising: Drive sales through effective communication with customers, maintaining a thorough knowledge of our products and services, and making recommendations to customers to meet their needs.
- Store Maintenance: Maintain a clean, customer-friendly environment in our store, including sweeping, mopping, and cleaning restrooms, as well as performing other tasks as assigned.
- Cash Handling and Inventory: Ring sales, maintain cash control, and perform other tasks related to cash handling and inventory management.
- Teamwork and Communication: Work collaboratively with other team members to achieve sales and operational goals, communicating effectively and providing support as needed.
Requirements:
- Physical Demands: The position requires constant standing, bending, reaching, frequent lifting of 1-20 lbs, and occasional lifting of up to 50 lbs.
- Certifications: TABC and Food Handler certifications are required.
About Baskin-Robbins:
Baskin-Robbins is a leading American multinational chain of ice cream and cake specialty shop restaurants, owned by Inspire Brands. Our company values customer satisfaction, teamwork, and community involvement, and we are committed to providing a positive and inclusive work environment for our team members.
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