Supervisor - Concessions Manager

5 days ago


Lexington, Kentucky, United States Parkhurst Dining Full time
Job Summary

The Concessions Supervisor is a key member of the Parkhurst Dining team, responsible for overseeing the day-to-day operations of concession stands at various events. This role requires strong leadership and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Supervise and coordinate the activities of concession stand staff, ensuring that all events are staffed and equipped to meet customer needs.
  • Develop and implement strategies to improve concession stand sales and customer satisfaction.
  • Collaborate with event organizers and other stakeholders to ensure seamless execution of events.
  • Manage inventory and supplies, ensuring that concession stands are well-stocked and equipped to meet customer demand.
  • Monitor and maintain high standards of food quality, safety, and sanitation.
  • Provide excellent customer service, responding to customer complaints and concerns in a professional and courteous manner.
  • Develop and maintain relationships with event organizers, vendors, and other stakeholders to ensure a positive and productive working relationship.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to improve concession stand operations and customer experience.
Requirements
  • 6+ years of experience in a food service or event operations role, with a minimum of 4 years in a supervisory or management position.
  • Bachelor's or Associate's degree in a related field, such as hospitality management, business, or culinary arts.
  • Strong leadership and organizational skills, with the ability to work effectively in a fast-paced environment.
  • Excellent communication and customer service skills, with the ability to work effectively with diverse groups of people.
  • Ability to lift up to 40 pounds and stand for long periods of time.
  • Availability to work flexible hours, including evenings and weekends.
Benefits
  • Free meal during shift
  • 20% discount on food purchases at Parkhurst Dining locations
  • Paid time off
  • Management career advancement opportunities
  • Access to continuous development with Smile Universe
  • Eligibility for 401k, vision, dental, and medical plans


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