Customer Service Specialist
4 weeks ago
WHO WE ARE
At STUDSON, we're revolutionizing the industrial hard hat industry by offering safer and more innovative helmets. Our mission is to save lives and reduce the severity of accidents. If you're passionate about making a real impact, we'd love to hear from you.
We foster a fun, hard-working, and collaborative environment, providing competitive compensation, bonus potential, health benefits, and small business flexibility.
YOUR ROLE
We're seeking a highly regarded and self-motivated Customer Service Representative to join our team in Tigard, Oregon.
You'll play a crucial role in ensuring customer satisfaction and loyalty by:
- Responding promptly to customer inquiries, concerns, and requests via phone and email.
- Preparing and processing exchanges, returns, and warranty claims quickly and efficiently.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping a record of customer interactions, transactions, issues, and comments.
- Supporting warehouse operations on an as-needed basis.
- Developing a deep understanding of our products, industry, and process.
- Staying up-to-date with industry trends and identifying new opportunities for growth.
WHAT WE'RE LOOKING FOR
- Minimum of 1-2 years of customer service experience in an office setting.
- Demonstrated ability to work independently, take initiative, and easily connect with people.
- Strong proficiency in MS Office. NetSuite experience is a huge plus.
- Prior experience in the Consumer Goods Industry is a major advantage.
- Skilled in time management and prioritization, with a focus on following through.
- Demonstrated ability to establish trust and positive relationships through effective interpersonal skills.
This is a full-time role with a competitive salary, bonus potential, and comprehensive benefits.
Please note that the information outlined in this job description is intended to give a general overview of the tasks and responsibilities associated with this position at STUDSON. It is not exhaustive, and the job description may be subject to change.
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