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Customer Service Representative

4 weeks ago

Tigard, Oregon, United States CampusPoint Full time

About the Role: CampusPoint is seeking a highly motivated and organized Customer Service Representative to join their dynamic team. As a Bilingual Customer Service Representative, you will be the face of the company, providing exceptional service to valued customers and representing the distribution network.

Key Responsibilities:

  • Provide top-tier customer service and account management
  • Process quotes, sales orders, and data entry into the inventory/sales system
  • Handle customer calls and emails promptly and professionally
  • Coordinate delivery schedules and resolve any order issues
  • Reconcile orders, purchase orders, and invoices
  • Manage special orders and collaborate with dispatch, credit, and purchasing teams
  • Follow up on back orders and assist with filing and warehouse support as needed
  • Participate in monthly inventory counts and other inventory-related tasks

Requirements:

  • Customer service experience: Previous experience required
  • Technical skills: Proficient in MS Office, particularly Excel; tech-savvy with strong typing skills
  • Bilingual: Spanish/English proficiency is a strong plus
  • Personality traits: Motivated, detail-oriented, proactive, with great organizational skills
  • Communication: Strong written and verbal communication skills; comfortable with phone, email, and in-person interactions
  • Problem-solving: Able to manage multiple tasks and remain calm under pressure
  • Team player: Able to work independently and collaboratively within a team
  • Knowledge of the construction industry or related fields is a plus
  • Strong math skills for daily tasks
  • Flexibility to adjust schedules as needed for inventory and customer demands

About CampusPoint: CampusPoint is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.