Claims Processing Specialist
1 week ago
Position Overview:
The Warranty Coordinator plays a crucial role in managing warranty claims and ensuring customer satisfaction throughout the claims process. This position involves collaboration with technicians and Regional Service Managers to gather necessary information, communicate effectively with customers, and process warranty claims efficiently.
Key Responsibilities:
- Process warranty claims and assist customers through the entire claims journey.
- Collect and analyze data from technicians and Regional Service Managers.
- Communicate with customers regarding their warranty claims and provide updates.
- Track parts and assess warranty coverage limits to ensure compliance.
- Report to the Senior Warranty Manager to facilitate the fulfillment of warranty claims on HVAC equipment.
- Monitor potential repeat claims and collaborate with the Quality team for investigations.
- Understand and apply the standard warranty coverage policies of Dunham-Bush.
- Coordinate the return of warranty parts with the logistics team for RMA processing.
- Collaborate with international counterparts to process warranty claims effectively.
- Recognize the urgency of warranty claims in relation to customer needs.
- Utilize Excel, Word, and the ERP system Oracle J D Edwards for data management and warranty order entry.
- Perform additional duties as assigned.
Knowledge, Skills, and Abilities:
- Proficient in basic computer skills, with familiarity in Oracle.
- Strong communication and interpersonal skills.
- Exhibit a positive attitude and maintain professionalism.
- Demonstrate excellent organizational and follow-up capabilities.
- Ability to work independently and manage time effectively.
- Communicate clearly and effectively, both verbally and in writing.
- Work well under pressure and meet deadlines.
- Maintain a consistent record of good attendance.
Education and Experience:
- High School Diploma or equivalent required.
- 3 to 5 years of experience in commercial HVAC or plumbing services.
- Understanding of the refrigeration cycle and operational knowledge of chillers and rooftop units.
Dunham-Bush is committed to equal employment opportunities and welcomes all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This is a Drug-Free Workplace; employment is contingent upon passing a drug test.
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