Functional Analyst Expert
3 days ago
As a Functional Analyst Expert at General Dynamics Information Technology, you will play a critical role in analyzing user needs and performing research and functional analysis on various projects. Your expertise will be essential in working with customers to coordinate the provision of Service Desk services and Monitoring services.
Key Responsibilities- Analyze user needs and perform research and functional analysis on various projects
- Work with customers to coordinate the provision of Service Desk services and Monitoring services
- Meet with customers to understand needs and requirements, engineers/architects to understand level of effort and technical limitations, operations leadership to facilitate hiring resources, and project management office to facilitate conversations around costs for various services
- Manage new customer projects from beginning to end, communicating with customers throughout the process
- Provide support and oversight of each project, coordinating approvals for service changes, decommissioning services as needed, and working with the customer to ensure funds exist for continued support of the project
- Actively monitor, track and manage tasks, timelines, dependencies, meeting or renegotiating milestones
- Bachelor of Arts/Bachelor of Science degree
- 15+ years of related experience
- Excellent communication skills and ability to work well with others
- Ability to work autonomously
- Excellent customer service skills
- Process oriented, organized, confident speaking ability
- Confidence delivering presentations
- Experience with ServiceNow, Microsoft Office Suite (Word, Excel, PowerPoint), and TS/SCI w/Poly
- Competitive salary range: $134,597 - $161,000
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
At General Dynamics Information Technology, we are committed to creating a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.
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Functional Analyst Expert
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Annapolis Junction, Maryland, United States General Dynamics Information Technology Full timeSeize Your Opportunity as a Functional Analyst ExpertAt General Dynamics Information Technology, we're committed to making a meaningful impact on challenging projects and fostering a rewarding career. As a Functional Analyst Expert, you'll play a crucial role in ensuring today is safe and tomorrow is smarter.Key Responsibilities:Analyze user needs and...
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Functional Analyst Expert
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