Functional Analyst Expert
3 days ago
At General Dynamics Information Technology, we're committed to making a meaningful impact on challenging projects and fostering a rewarding career. As a Functional Analyst Expert, you'll play a crucial role in ensuring today is safe and tomorrow is smarter.
Key Responsibilities:- Analyze user needs and perform research and functional analysis on various projects
- Work with customers to coordinate the provision of Service Desk services and Monitoring services
- Meet with customers to understand needs and requirements, engineers/architects to understand level of effort and technical limitations, operations leadership to facilitate hiring resources, and project management office to facilitate conversations around costs for various services
- Manage new customer projects from beginning to end, communicating with customers throughout the process
- Provide support and oversight of each project, coordinating approvals for service changes, decommissioning services as needed, and working with the customer to ensure funds exist for continued support of the project
- Actively monitor, track, and manage tasks, timelines, dependencies, meeting or renegotiating milestones
- Education: Bachelor of Arts/Bachelor of Science
- Required Experience: 15+ years of related experience
- Required Technical Skills:
- ServiceNow, in particular ticketing workflows
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Security Clearance Level: TS/SCI w/Poly
- Required Skills and Abilities:
- Excellent communication skills and works well with others
- Ability to work autonomously
- Excellent customer service skills
- Process oriented, organized, confident speaking ability
- Confidence delivering presentations
- Preferred Skills: Exceptional organizational skills, ability to prioritize, thrive, and works well under pressure
- Location: On Site
- US Citizenship Required
We offer a comprehensive benefits package, including a 401(k) plan with company match, comprehensive health and wellness packages, and internal mobility team dedicated to helping you own your career. Our cutting-edge technology and professional growth opportunities, including paid education and certifications, make us the perfect place to grow a rewarding career.
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