Housekeeping Operations Manager
2 weeks ago
About Us:
At Sage Hospitality Group, we are committed to excellence and enriching lives through exceptional experiences. Our establishment is inspired by the pioneering spirit of women in Texas, and we take pride in honoring the legacy of Charlotte Baldwin Allen, a significant figure in Houston's history.
Job Overview:
We are seeking a dedicated Housekeeping Operations Manager to oversee the housekeeping team, ensuring a safe environment and high-quality service to maximize guest satisfaction while protecting assets and minimizing costs.
Key Responsibilities:
- Lead and manage the housekeeping team, fostering open communication, providing training, coaching, and constructive feedback to enhance efficiency.
- Conduct inspections of guest rooms, public areas, and back-of-house operations to ensure adherence to cleanliness standards and health regulations.
- Delegate tasks to staff, taking into account special requests and focus areas to maintain a seamless housekeeping operation.
- Distribute supplies to staff at the start of shifts to manage inventory effectively and ensure the availability of necessary items while controlling costs.
- Address guest inquiries and concerns promptly to ensure a high level of satisfaction, including managing lost and found items.
- Implement emergency protocols and training to safeguard the hotel, guests, staff, and company assets.
Qualifications:
Education:
A high school diploma or equivalent experience is required.
Experience:
1-2 years of experience in a similar role within the hospitality industry is preferred.
Skills:
- Proficient knowledge of housekeeping operations and hotel services.
- Strong supervisory and leadership abilities.
Physical Requirements:
The role involves physical demands including lifting, pushing, and pulling up to 50 lbs, continuous movement throughout the hotel, and the ability to communicate effectively with guests and staff.
Work Environment:
Work is primarily conducted indoors in a climate-controlled setting, with some exposure to heat and humidity in laundry areas.
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