Night Auditor Assistant
2 days ago
TPG Hotels, Resorts & Marinas is a nationally recognized hotel management company seeking a detail-oriented Night Auditor to join our team.
">The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to work independently. As a Night Auditor, you will be responsible for overseeing financial and administrative activities during the night shift. This role requires proficiency in hotel management software and computer systems, as well as experience with Microsoft Office applications.
Key responsibilities include:
- Guest Services:
- Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
- Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
- Front Desk Operations:
- Process check-ins and check-outs for guests arriving and departing during the night hours.
- Manage reservations and room assignments, ensuring accurate information and availability.
- Handle phone calls, take messages, and provide information to guests as needed.
- Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
- Ensure compliance with data protection and privacy regulations when handling guest information.
- Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
- Nightly Reports and Reconciliation:
- Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
- Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
- Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
- Accounting and Bookkeeping:
- Post charges, payments, and adjustments to guest accounts accurately.
- Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
- Security and Safety:
- Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
- Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.
The successful candidate will have a high school education or equivalent, with proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities are essential for this role. The estimated salary range for this position is $19.00-$20.00 per hour.
Benefits for full-time employees may include health, dental, and vision insurance, disability insurance, supplemental life insurance, identity theft protection, flexible spending accounts, 401(k) retirement plan, paid time off, vacation, and holidays. Part-time benefits are also available.
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