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Care Team Patient Services Representative
2 months ago
We are seeking a highly skilled and detail-oriented Care Team Patient Services Representative to join our team at Martin's Point Health Care. As a key member of our care team, you will provide exceptional patient service and support to our patients and staff.
Key Responsibilities- Answer all care team phone calls within established quality metrics
- Support various care teams by answering their phones as necessary to meet quality standards
- Manage phone queues, including phone messaging, appointment cancellations, and rescheduling
- Screen, provide information on, and direct calls to appropriate departments or staff to expedite patient care
- Support and facilitate communications related to labs, scripts, messaging, and other patient services
- Perform telephone triage per established protocols
- Assist with patient service-related administrative tasks to ensure patient requests are met
- High school diploma or equivalent
- 3+ years of experience working in an administrative and/or customer service-oriented environment
- Experience in a medical environment with patient registration, billing, insurance processing, or appointment scheduling preferred
- Ability to function independently and professionally
- Knowledge of medical terminology preferred
- Basic knowledge of current healthcare benefits and managed care insurance plans, preferred
- Windows-based computer skills, including data entry and word processing ability
- Demonstrated telephone etiquette and positive interpersonal skills
- Ability to handle difficult conversations with patients and internal customers
- Ability to multitask among phone and face-to-face interactions despite frequent interruptions
- Excellent organizational skills
- Ability to analyze and problem-solve
- Detailed-oriented and excellent follow-through skills
- Ability to work with a variety of customers, including patients, internal customers, and medical staff
- Must be able to work flexible hours, including weekends, evenings, and holidays
Martin's Point Health Care is a progressive, not-for-profit organization providing care and coverage to the people of Maine and beyond. We operate six primary care health care centers in Maine and New Hampshire, accepting most major insurance plans. We also administer two health plans: Generations Advantage (Medicare Advantage plans available throughout Maine and New Hampshire) and the US Family Health Plan (TRICARE Prime plan for active-duty and retired military families in northern New England, upstate New York, and western Pennsylvania).
