Clinical Services Representative II

4 weeks ago


New Brunswick, New Jersey, United States Rutgers University Full time
Job Summary

Rutgers University is seeking a highly skilled and detail-oriented Clinic Services Representative II to join our team at the Family Medicine Clinic. This role is responsible for performing a variety of patient registration, billing, and collection duties in support of department operations.

Key Responsibilities
  • Greets and registers patients, schedules appointments, and responds to routine inquiries regarding operating and billing issues.
  • Provides physician information and referrals for care to patients in a courteous and professional manner.
  • Utilizes computer software to schedule patient appointments and process full registration information for new patients.
  • Maintains computer databases and processes routine telephone and written inquiries for patients.
Requirements
  • At least two years of relevant experience in a physician's office or other medical office setting.
  • Prior experience accessing and retrieving information from a computer database required.
  • Knowledge of medical terminology and ability to understand and follow oral and written instructions.
  • Strong oral and written communications skills required.
Preferred Qualifications
  • Familiarity with billing and collections software.
  • Prior experience in billing and collections or other business-oriented processes.
Work Environment

This position requires a fully on-site work arrangement in an office environment with moderate noise.



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