Service Desk Agent
3 days ago
As a Service Desk Agent at ASM Research, you will be the primary point of contact for customers seeking technical support. Your role will involve receiving and resolving customer inquiries, issues, and requests in a timely and professional manner.
Key Responsibilities:- Provide exceptional customer service and support via phone, email, or chat
- Resolve customer issues and requests in a timely and efficient manner
- Document and track customer interactions and issues
- Collaborate with internal teams to resolve complex issues
- Stay up-to-date with technical knowledge and skills to provide effective support
- 0-2 years of customer service or technical support experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of computer systems and software
- CompTIA Security+ certification
- Experience with incident tracking systems
- Knowledge of Microsoft Windows operating systems
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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Service Desk Support Specialist
2 weeks ago
Springfield, Illinois, United States ASM Research Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at ASM Research. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service, responding to...
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Front Desk Representative
3 weeks ago
Springfield, Illinois, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Respond to guest inquiries and provide information on hotel...
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Front Desk Representative
3 weeks ago
Springfield, Illinois, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable experience during their stay. This role requires strong communication skills, attention to detail, and the...
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Front Desk Representative
2 weeks ago
Springfield, Illinois, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Provide attentive and courteous service to guests during check-in, throughout...
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Front Desk Representative
2 weeks ago
Springfield, Illinois, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled and enthusiastic Front Desk Agent to join our team at Marriott International Inc. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and memorable experience.Key ResponsibilitiesProcess guest arrivals and departures, handling check-in and...
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Front Desk Representative
2 weeks ago
Springfield, Illinois, United States Rocking Chair Hospitality Management LLC Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Marriott Courtyard Springfield. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling guest requests and complaints, and ensuring a smooth and efficient check-in and check-out process.Key...
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Front Desk Associate
2 weeks ago
Springfield, Illinois, United States Highgate Hotels Full timeFront Office Agent Job DescriptionHighgate Hotels is seeking a skilled Front Office Agent to provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide attentive and courteous service to guests during check-in,...
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Hotel Front Desk Representative
3 weeks ago
Springfield, Illinois, United States Hilton Springfield Full timeHotel Front Desk Agent Job DescriptionWe're seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our guest services team at Hilton Springfield. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Manage incoming calls,...
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Hotel Front Desk Representative
6 days ago
Springfield, Illinois, United States Hilton Springfield Full timeHotel Front Desk Agent Job DescriptionWe're seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our guest services team at Hilton Springfield. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Manage guest room bookings,...
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Hotel Front Desk Representative
2 weeks ago
Springfield, Illinois, United States Hilton Springfield Full timeHotel Front Desk Agent Job DescriptionWe're seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Springfield. As a key member of our guest services team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Manage incoming calls,...
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Front Desk Representative
7 days ago
Springfield, Illinois, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled and enthusiastic Front Desk Agent to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProcess guest arrivals and departures in a timely and...
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Front Desk Representative
2 weeks ago
Springfield, Illinois, United States Rocking Chair Hospitality Management LLC Full timeJob Title: Front Desk AgentMarriott Courtyard Springfield is seeking a detail-oriented and highly motivated individual to support the front desk department.Potential Career PathFront Desk ManagerDirector of OperationsGeneral ManagerEssential Job FunctionsAssist guests efficiently, courteously, and professionally in all Front Desk standards of service and...
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Front Desk Representative
2 weeks ago
Springfield, Illinois, United States TownePlace Suites Springfield Full timeJob Title: Front Desk AgentJoin the TownePlace Suites Springfield team as a Front Desk Agent and provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Responsibilities:Provide attentive and courteous service to guests during check-in,...
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Service Desk Specialist
2 weeks ago
Springfield, Illinois, United States V2X Full timeJob Title: Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team at V2X. As a Service Desk Specialist, you will be responsible for providing technical assistance and support to our customers, resolving IT-related service requests, incidents, and problems.Key Responsibilities:Receive, prioritize, document, and...
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Front Desk Representative
2 weeks ago
Springfield, Illinois, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Key Responsibilities:Register guests and process check-ins and...
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Service Desk Specialist
3 weeks ago
Springfield, Illinois, United States Vectrus Full timeJob Title: Service Desk SpecialistAt Vectrus, we are seeking a skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to our customers across the globe.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve technical issues in a timely and...
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Service Desk Support Specialist
3 days ago
Springfield, Illinois, United States Lorven Technologies Full timeJob DescriptionRole: Service Desk Analyst IIILocation: Fairfax County, VAJob Summary:We are seeking a highly skilled Service Desk Analyst III to join our team at Lorven Technologies. As a key member of our IT support team, you will be responsible for providing level 1 support directly to customers and advanced problem-solving support to resolve complex...
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Service Desk Support Specialist
1 week ago
Springfield, Illinois, United States Lorven Technologies Full timeJob DescriptionAt Lorven Technologies, we are seeking a highly skilled Service Desk Analyst III to join our team. As a key member of our service desk, you will provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in a Microsoft windows-based desktop environment.Key Responsibilities:Provide level 1 phone...
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Guest Services Representative
2 weeks ago
Springfield, Illinois, United States Crescent Hotels & Resorts Full time{"title": "Guest Services Agent", "description": "Job SummaryWe are seeking a Guest Services Agent to join our team at Crescent Hotels & Resorts. As a Guest Services Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesGreet and register guests, ensuring a warm and...
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Service Assurance Agent
2 weeks ago
Springfield, Illinois, United States Golden West Services Inc Full timeJob SummaryWe are seeking a highly skilled Service Assurance Agent to join our team at Golden West Telecommunications. As a Service Assurance Agent, you will play a critical role in ensuring the reliability and quality of our network and customer services.Key ResponsibilitiesProvide entry-level customer and network surveillance, triage, and repair support...