Service Desk Agent

3 days ago


Springfield, Illinois, United States ASM Research Full time
Job Description

As a Service Desk Agent at ASM Research, you will be the primary point of contact for customers seeking technical support. Your role will involve receiving and resolving customer inquiries, issues, and requests in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service and support via phone, email, or chat
  • Resolve customer issues and requests in a timely and efficient manner
  • Document and track customer interactions and issues
  • Collaborate with internal teams to resolve complex issues
  • Stay up-to-date with technical knowledge and skills to provide effective support
Requirements:
  • 0-2 years of customer service or technical support experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of computer systems and software
Preferred Qualifications:
  • CompTIA Security+ certification
  • Experience with incident tracking systems
  • Knowledge of Microsoft Windows operating systems
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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