Client Service Specialist

4 days ago


Phoenix, Arizona, United States First Citizens Bank Full time
Job Title

Client Service Specialist II

About the Role

We are seeking a highly skilled Client Service Specialist II to join our team at First Citizens Bank. This role is responsible for providing exceptional customer service and support to our commercial clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide daily operations support to clients, including onboarding and servicing activities through various channels.
  • Serve as a subject matter expert and technical resource, identifying potential process improvements and guiding CSS I's as needed.
  • Collaborate with the document management team to create and maintain job-aids and procedures.
Requirements
  • Bachelor's Degree and 1 year of experience in Banking/Financial Services, Customer Service, or Operations Support.
  • OR High School Diploma or GED and 2 years of experience in Banking/Financial Services, Customer Service, or Operations Support.
Salary and Benefits

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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