Industrial Support Representative

3 weeks ago


Grand Rapids, Michigan, United States Berkshire Production Supply Full time
Job Description

Berkshire Production Supply LLC is a leading supplier of industrial tools in the Midwest, with over 40 locations throughout the country. As a Sales and Service Associate, you will play a key role in providing exceptional customer service and support to our customers.

Responsibilities

Your key responsibilities will include:

  • Processing customer orders, changes, and returns according to established department policies and procedures.
  • Providing timely and accurate information to customers regarding order status updates and product knowledge.
  • Handling customer issues and providing solutions and alternatives within established time limits.
  • Partnering with the sales team to meet and exceed customer service expectations.
Requirements

To be successful in this position, you will need:

  • Excellent communication skills, including verbal, written, and interpersonal.
  • Proficient use of Windows computer and Microsoft Office software.
  • Strong problem-solving and deductive reasoning skills.
  • A customer-centric attitude and a desire to grow with and contribute to a customer-focused company.
Why Work for Berkshire Production Supply?

We offer a competitive salary, paid holidays, paid vacation, and attendance awards. You will also have the opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals.



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