Industrial Support Specialist

3 days ago


Grand Rapids, Michigan, United States Morrison Industries Full time
Morrison Industries is a leading material handling equipment dealer offering a wide variety of products. As part of our team, you will handle customer requests and provide fast and friendly service. We pride ourselves in our reputation for excellent customer service and are looking for someone to help us uphold this standard.

We have a strict drug-free policy and require all new hires to undergo a pre-employment drug screen, physical exam, and background check. Our benefits package includes health, dental, vision, FSA options, life, and disability insurance, as well as a generous paid time off schedule and retirement plan with 50% company match.

Key Responsibilities:
  • Handle customer inquiries and provide quotes on parts
  • Conduct in-depth parts lookups and resolve customer issues
  • Maintain a positive and customer-focused attitude
  • Work independently and as part of a team

Requirements:
  • At least one year of customer service experience required
  • Basic mechanical comprehension is a must
  • Positive attitude and ability to multi-task in a fast-paced environment
  • Effective communication skills, both written and verbal

Salary: $18.00 per hour

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