Shift Lead

1 month ago


Rochester, Minnesota, United States Crumbl Cookies Full time
Job Summary

Crumbl Cookies is seeking a skilled Shift Lead to join their team. As a Shift Lead, you will work closely with store management to manage one of our working shifts. Your primary responsibilities will include providing task instructions, keeping attendance, and measuring key performance indicators. You will also be responsible for keeping records and producing reports to review team performance.

Key Responsibilities
  • Manage all aspects of running the store, including employee performance and customer service.
  • Ensure employees meet performance expectations and maintain a clean and safe work environment.
  • Handle customer service complaints and issues in a professional and timely manner.
  • Provide clear instructions and orders to subordinate employees.
  • Meet deadlines and ensure great customer service at all levels.
Requirements
  • Strong communication, time and resource management, and planning skills.
  • An eye for detail and accuracy.
  • Reliable, with high integrity and a strong work ethic.
  • Ability to work both individually and as part of a team.
  • Professional appearance and attitude.
  • Basic Math and Computer literacy.
  • Proactive organizational skills.
  • High School Diploma.
Benefits
  • Flexible Schedules.
  • Tips.
  • Employee discount.
  • Fun, positive work environment.


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