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Lead Patient Account Coordinator

2 months ago

Mustang, United States DERMATOLOGY EMPLOYMENT, LLC Full time
Job Overview

Dermatology Employment, LLC is seeking a dedicated Patient Account Navigator Lead to enhance our patient services and support our operational excellence.

About Us: We are a rapidly expanding clinic affiliated with SSM Health, specializing in comprehensive care for conditions affecting the hair, skin, and nails. Our services encompass a variety of treatments, including on-site MOHS skin cancer surgeries, cosmetic interventions, and phototherapy, alongside the management of common dermatological issues. We pride ourselves on offering competitive compensation, outstanding benefits, and unique employee perks.

Key Responsibilities:
  • Act as the primary point of contact for patients, ensuring all registration information is accurately collected.
  • Provide guidance and support to fellow Patient Account Navigator staff.
  • Manage cash transactions, process insurance updates, and oversee patient check-in and check-out procedures.
  • Handle self-pay balances, post professional charges, and reconcile financial transactions at the end of each clinic session.
  • Respond to requests for medical records and assist patients with inquiries related to registration.
  • Maintain a clean and organized reception area and waiting room.
  • Facilitate interactions with pharmaceutical representatives in accordance with clinic policies.
  • Monitor patient wait times and assist those requiring additional support, including wheelchair assistance.
  • Document any patient-related incidents to contribute to quality improvement initiatives.
  • Oversee daily completion of the Daily Activity Report (DAR) process.
  • Order office and breakroom supplies as needed.
  • Provide coverage for various front office roles, including call center and referrals.
  • Travel to satellite clinics as required.
Qualifications:
  • Preferred: Associate degree or equivalent education and experience.
  • Minimum of five years of experience in a medical front office setting.
  • Must possess a valid driver's license and auto insurance.
Physical Requirements:
  • Ability to sit, stand, and type for extended periods.
  • Capability to lift up to 50 pounds.
Employment Type:

Full-time

Benefits:
  • 401(k) with matching contributions
  • Comprehensive health, dental, and vision insurance
  • Employee assistance program
  • Flexible spending accounts
  • Life insurance and paid time off
  • Referral program
Work Environment:
  • Clinic setting
  • In-person interactions