Cage Shift Manager

2 weeks ago


Bernalillo, New Mexico, United States Santa Ana Star Casino Hotel Full time
Job Summary

The Cage Shift Manager is responsible for overseeing the daily operations of the cage, ensuring a balance between productivity standards and customer service. This role requires strong leadership and organizational skills to manage a team of cage cashiers during their shift.

Key Responsibilities
  • Review and suggest daily work schedules for cage employees.
  • Monitor the performance of subordinates, ensuring adherence to casino policies and procedures.
  • Perform even-money exchanges with other casino departments.
  • May perform functions of subordinate staff as required.
  • Make recommendations for hiring, terminating, and training cage employees.
  • Ensure proper preparation of the daily bank deposit.
  • Maintain locked boxes for keys and the key control log.
  • Ensure cage compliance with federal currency transaction reporting requirements.
  • Maintain awareness of all cage activity and safeguard cage assets.
  • Review daily cash receipts and disbursements through the vault.
  • Verify and accept funds from hard and soft count.
  • Obtain and maintain current information regarding applicable tribal, state, federal, and gaming policies, procedures, rules, and regulations.
Requirements
  • High school diploma or GED.
  • Two years of cage experience required.
  • Some college courses in banking, finance, or a related area preferred.
  • Excellent written and verbal communication skills.
  • Ability to read, write, speak, and understand English.
  • Advanced computer capabilities.
  • 10-key proficiency.
  • Knowledge of spreadsheet software and word processing software with Microsoft products preferred.
  • Knowledge of gaming software systems required with IGT software preferred.
  • A smartphone capable of running company applications and communication systems required.
Essential Mental Functions
  • Detail-oriented and organized individual with the ability to multitask.
  • Proven ability to provide outstanding customer service.
  • Proven ability to handle conflict situations.
  • Excellent problem-solving abilities.
  • Strong mathematical skills.
  • Strong analytical skills.
  • Ability to work in a fast-paced environment.
  • Ability to deal with stressful situations in a professional manner.
Work Environment

The work environment is indoors in a climate-controlled non-smoking environment.



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