Case Manager

1 month ago

Washington, Washington, D.C., United States Church World Service Full time

About the Role

CWS is seeking a skilled Case Manager to provide assistance to Ukrainian SIVs, refugees, and other qualified immigrants. The successful candidate will ensure newcomers are connected to resources and services, providing intake and assessment to program participants, developing a service plan, and connecting clients to appropriate agencies and resources.

Key Responsibilities

  • Ensure the best possible service experience for each client, providing appropriate case management to connect newcomers with benefits and resources.
  • Conduct intake interviews and client assessments for Ukrainian clients to determine program eligibility; create service plans to meet the needs of individual clients and families.
  • Provide appropriate and timely referrals to ensure clients receive individualized and group orientations; Assist clients to access social services, health and mental health, and immigration legal services by assessing and evaluating each client's distinct needs.
  • Support clients with direct assistance funds distribution and tracking; Provide donations and other forms of assistance, as needed.
  • Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives.
  • Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized and modify initial resettlement plans and other case file documents as required;
  • Ensure compliance with case file documentation and reporting requirements, including timely data entry in hard-copy files and databases;
  • Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.);
  • Participate in all program meetings, staff development activities and fully engages as a member of the team;
  • Other related duties as assigned

Requirements

  • Bachelor's degree in social work, anthropology, health or related field.
  • 1 year experience working with refugees or immigrants, and previous case management experience.
  • Strongly required that candidates are bilingual in English/Ukrainian.
  • The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications.
  • Exceptional organizational and time management skills are required.
  • Excellent communication skills are essential.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Benefits

CWS offers a competitive benefits package that includes:

  • 403(b) Retirement Plan
  • Medical, Dental and Vision Insurance
  • Generous Paid Time Off (18 Paid Days Off; 24 Days Off after 2 Years)
  • 14 Official Holidays
  • 12 Sick Days Off (Accrued monthly)
  • Life Insurance and AD&D
  • Long Term and Short-Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings Account
  • Flexible Spending Accounts
  • Commuter Benefits

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