Client Support Specialist
2 weeks ago
We are seeking a highly skilled and customer-focused Client Support Specialist to join our team at Dude Solutions. As a key member of our support team, you will be responsible for providing exceptional support to our clients through various communication channels.
Key Responsibilities:- Technical Support: Assist clients with technical issues by developing troubleshooting procedures and providing timely resolutions.
- Client Communication: Respond promptly to client inquiries and deliver outstanding support via phone, email, and chat.
- Collaboration: Work collaboratively with internal teams to ensure client satisfaction and retention.
- Professional Development: Continuously strive to enhance product knowledge and expertise to provide exceptional support.
- Education: Bachelor's degree or 2+ years of client service experience.
- Technical Skills: Basic knowledge of web browsers and MS Office applications.
- Soft Skills: High energy, strong work ethic, and client-focused approach.
- Communication Skills: Excellent communication and problem-solving skills.
- Detail Oriented: Ensure tasks are completed with attention to detail.
- Enthusiastic: Demonstrate keen interest and eagerness.
- Team Player: Collaborate effectively in group settings.
- Thought Provoking: Stimulate deep thinking among peers.
- Preferred Education: Associate's (AA or AS) or higher degree.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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