Front Desk Hospitality Representative

6 days ago


Albuquerque, New Mexico, United States Best Western Plus Executive Suites Full time

Welcome to the Best Western Plus Executive Suites, a leading hotel management company operating ten hotels throughout the state. We are seeking an experienced and enthusiastic Front Desk Agent to join our team.

The successful candidate will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a positive and professional image of the hotel at all times.

Key Responsibilities:

  • Assist guests with payment processing, including credit card transactions and computation of charges.
  • Verify audit paperwork and shift reports to ensure accuracy and completeness.
  • Process financial transactions in accordance with company policies and procedures.
  • Maintain room status inventory and communicate shift information to management.
  • Be proficient in local area amenities and services, such as restaurants, gas stations, and shopping areas.
  • Handle guest concerns promptly and escalate issues to management if necessary.
  • Maintain detailed knowledge of hotel amenities, including phone systems, internet use, and thermostat operation.
  • Ensure high levels of guest satisfaction through proactive communication and problem-solving skills.
  • Contribute to revenue growth by selling hotel services and promoting room sales.
  • Balance revenue and expense transactions and maintain accurate front office operating statistics.
  • Represent the hotel in a positive manner, adhering to company standards and values.

Benefits:

  • A competitive salary of $45,000 - $60,000 per annum, depending on experience.
  • Access to health insurance, dental coverage, vision, and 401(k) matching program.
  • Paid time-off, paid sick leave, and hotel discounts.

About Us:

The Best Western Plus Executive Suites is part of Total Management Systems, a growing organization committed to delivering exceptional hospitality experiences. Our hotel offers a range of amenities and services, including a fitness center, business center, and complimentary breakfast.



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