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Healthcare Administrative Coordinator

2 months ago

Grand Rapids, Michigan, United States Advanced Radiology Services Full time


Position Type: Full-time

About Us: Advanced Radiology Services stands as one of the largest radiology practices in the nation, entirely owned and operated by physicians.

Our expanding team comprises 214 radiologists, 44 advanced practice providers, and over 200 staff members dedicated to administrative functions within our subsidiary, STARS. We are committed to fostering a diverse workforce and nurturing an inclusive environment. Our services reach more than 60 locations throughout Michigan.


Position Overview:
We are seeking a full-time Medical Administrative Assistant for our Interventional Radiology outpatient facility. The role involves supporting both nursing and physician operations, managing phone communications, scheduling outpatient IR appointments, and coordinating patient care.


Key Responsibilities:
  • Manage incoming calls, providing necessary information and transferring calls to nursing staff as needed.
  • Schedule and coordinate appointments for the Outpatient IR Clinic, including pre- and post-procedure consultations, laboratory tests, and imaging services.
  • Prepare clinic patients by taking vital signs, reviewing medical and family histories, and updating medication lists, while flagging any changes for nursing staff.
  • Administer TB tests to physicians when required.
  • Assist physicians in gathering additional patient histories, diagnoses, and pathology results during dictation as necessary.
  • Support physicians with various tasks and requests for technical assistance, ensuring effective communication with relevant departments.
  • Address inquiries and requests from ARS physicians, STARS staff, or external parties, utilizing comprehensive knowledge of organizational protocols and procedures.
  • Collaborate with internal and external IT personnel to troubleshoot and resolve technical issues.
  • Provide necessary information to billing and coding teams.
  • Organize events such as office celebrations, wellness meals for physicians, interview meals, educational sessions, and board meetings.

Qualifications:
Completion of an accredited Medical Assistant certification program is essential.
A minimum of two years of experience as a Medical Assistant is required, with additional experience preferred.
Proficiency in Microsoft Office Suite (Word, Excel) and experience with EMR systems is mandatory, with a preference for EPIC.

Strong ability to cultivate and maintain effective working relationships across all organizational levels, coupled with a professional demeanor, is crucial. Exceptional phone etiquette and customer service skills are necessary, demonstrating warmth, patience, and compassion towards patients.

Benefits of Working with Us:

  • Meaningful Work: Your contributions play a vital role in delivering exceptional radiology services to numerous patients in Michigan.
  • Stability: Our practice has experienced significant growth and is well-established.
  • Work-Life Balance: Many positions offer the flexibility of remote or hybrid work arrangements.
  • Comprehensive Benefits: We provide a generous 7.5% 401k contribution.
  • Supportive Culture: Our environment is built on transparency, recognition, and support, where we celebrate outstanding contributions.

Discover more about our workplace culture:
Explore feedback from our employees in the STARS Employee Survey.