Associate Manager
2 weeks ago
Compensation Range:
$16.28 – $26.00
Wages are determined based on company-wide scales.
Actual compensation may differ based on factors such as:
restaurant brand, experience, education, location, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.
Benefits:
Medical, dental, vision, life, and disability insurance
401(k) plan with up to 4% matching
Monthly performance bonuses
Paid time off
Complimentary meals and uniforms
Discounts on travel, entertainment, electronics, and more
Access to licensed counselors and legal support through the assistance program
Position Overview:
The Associate Manager aims to surpass customer expectations, cultivate a spirit of teamwork, enhance staff members' skills and competencies, and achieve the financial goals set for their designated location.
Key Responsibilities:
Customer Service
Act as a role model for customer-centric behaviors in line with company standards
Develop a team of customer-oriented employees through coaching and performance metrics
Address challenging customer situations with professionalism
Resolve any customer complaints or concerns
Respond promptly to customer inquiries
Ensure all products meet quality standards
Sales
Lead and manage store sales initiatives, which may include promotional events, retail sales, fundraising, and route sales
Collaborate with the General Manager to meet business objectives and profitability as outlined in the store operating plan and financial targets
Production
Understand and implement procedures to optimize efficiencies and manage variances in daily product output and overall store performance
Implement quality control procedures, including standards
Coordinate production schedules to fulfill customer demands while minimizing labor hours
Inspect, troubleshoot, and resolve any production or equipment issues
Safety and Sanitation
Promote a culture of safety and ensure store safety measures are followed
Maintain high standards of store cleanliness and sanitation
Equipment
Oversee the proper maintenance of store facilities and equipment
Personnel
Assist the General Manager in recruiting, hiring, training, and resolving disputes
Supervise all shift personnel
Foster a team of customer-focused employees and encourage collaboration
Demonstrate leadership in employee development, including that of Key Staff
Assist in communicating store policies, standards, and practices to employees
Accounting
Support the General Manager in managing income and expense budgets, including accounts receivable and profit and loss
Assist in completing required corporate reporting documentation, both financial and operational
Manage company resources responsibly, including inventory control
Handle financial responsibilities
Safeguard company assets
Leadership
Communicate and exemplify company standards and policies
Efficiently implement directives from store, corporate, and divisional management
Develop and maintain store organization to promote effective operations
Interface with corporate office personnel
Essential Skills and Experience:
High school diploma required
Experience in sales, management, production, and customer service
Strong communication, organizational, and leadership abilities
Friendly demeanor, sociable, accommodating nature, and enthusiasm
Self-motivated, creative, and adaptable
Basic knowledge of computers, telephones, and fax machines
Most stores offer full-time positions (40+ hours/week)
Completion of management training programs
Must meet driving standards (three-year clean driving record)
Pass a pre-employment drug screening and background check
Preferred Skills and Experience:
Post-secondary education strongly preferred
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Activity:
Carrying
Standing
Writing
Bending
Stooping
Grasping
Twisting
Sitting
Filing documents
Walking
Driving
Sweeping
Lifting
Pushing/pulling
Using telephone and fax machines
Communicating with customers and co-workers
Physical Requirements:
Lifting up to 75 pounds occasionally
Physical activity is sporadic
Involves periodic travel
Working Conditions:
The worker is subject to both inside and outside environmental conditions.
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