Technical Support Specialist II
4 weeks ago
Empower the Future of Critical Power
Mitsubishi Electric Power Products, Inc. is seeking a knowledgeable and hands-on Technical Support Specialist II to join our team and provide expert technical support for our advanced power distribution systems and inverter-based products.
This is an exciting opportunity to work with cutting-edge technologies and make a real impact by supporting both internal teams and external partners.
Key Responsibilities:
- Deliver technical support at the system and facility level for MEPPI products, working closely with authorized service providers (ASP) and end users.
- Manage and track field incidents, ensuring timely resolution of technical issues.
- Provide assistance to internal divisions during Root Cause Analysis (RCA) investigations and Quality Assurance (QA) issues.
- Analyze performance data, identify trends, and recommend design improvements to mitigate failures.
- Develop and distribute technical updates, troubleshooting guides, and documentation for MEPPI, ASPs, and customers, ensuring compliance with quality systems.
- Support MEPPI's remote monitoring software, including vendor relations, product documentation, and technical assistance for customers. Maintain software databases and version controls.
- Act as a technical liaison between MEPPI's expatriates and equipment divisions.
- Provide field-based support through site visits, technical presentations, and direct customer interaction.
- Foster collaborative relationships with other MEPPI departments, customers, and suppliers to drive division goals forward.
Requirements:
- Bachelor's degree in a technical field or equivalent experience with 3-5 years in technical or field support roles, particularly in power distribution systems.
- Intermediate knowledge of power distribution systems and remote monitoring, with hands-on experience in field testing, troubleshooting, and data analysis.
- Familiarity with industry standards like UL, NEC, and IEC, along with advanced skills in safety requirements and test equipment.
- Excellent interpersonal skills to effectively communicate with diverse teams, vendors, and customers.
- Proficiency in MS Office and MRP/ERP systems, with experience in producing technical documents.
What's in It for You?
We offer a comprehensive benefits package, including comprehensive health coverage, retirement plans, generous paid time off, career development opportunities, and exclusive employee discounts.
Join us in Warrendale, Pennsylvania, and be part of a global team that's driving the future of transportation and energy solutions.
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