Help Desk Support Specialist

1 week ago


Warrendale, Pennsylvania, United States Vector Security Full time

Job Summary: We are seeking a skilled Help Desk Technician to provide exceptional customer support and technical assistance to our clients.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot and resolve workstation issues in a timely and efficient manner
  • Document updates, progress, and resolutions for all tickets through closure
  • Improve customer knowledgebase by writing and maintaining documentation
  • Work towards meeting and exceeding the IT Service Desk goals as defined by the service level agreements
  • Assist co-workers in times of need to ensure everyone is successful and customer issues are handled timely
  • Communicate with peers and other teams on major issues and escalate as needed
  • Identify opportunities for improvements and work towards implementation

Requirements:

  • 4-Year Bachelor's Degree from a University - Preferred
  • Minimum of 2-Years Associate Degree from a Technical School
  • 0-2 Years IT Experience
  • Must have Organization and Time Management Skills
  • Ability to Work in a Fast-Paced Environment
  • Excellent Verbal and Written Communication Skills
  • Ability to Multi-Task across Work Streams
  • Eagerness to learn new skills
  • Ability to Work with Customers of all Technical Skill Levels
  • Ability to Work in a Team Environment
  • Capable of making every Customer Experience Outstanding
  • Ability to bring positive energy and fresh ideas to the team

What We Offer:

  • Competitive compensation with incentive eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance
  • Company paid short- and long-term disability
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.



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