Customer Service Representative

4 days ago


Morristown, Tennessee, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Build strong relationships with our customers, understanding their needs and preferences, and providing personalized recommendations to meet their needs.
  • Drive sales growth by identifying opportunities to upsell and cross-sell our products and services.
  • Work collaboratively with our sales team to achieve sales targets and meet customer needs.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to our customers.
Requirements
  • High school diploma or equivalent required.
  • 1+ year of customer service experience in a retail or sales environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer
  • A competitive salary and commission structure.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.


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