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Customer Service Representative

2 months ago

Morristown, Tennessee, United States Jim Pope - State Farm Agent Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member at Jim Pope - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and coordinating with other agency team members.

Key Responsibilities:

  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Insurance Expertise: Educate customers about insurance options, respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Communication and Coordination: Use exemplary communication skills to efficiently meet the needs of customers, while promoting the development of our business and coordinating with other agency team members.

Qualifications:

  • Customer Service Focus: Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Communication Skills: Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving: Proactive in problem-solving and able to resolve customer inquiries in a timely and efficient manner.

Benefits:

  • Compensation: Hourly pay plus commission/bonus.
  • Opportunities for Advancement: Growth potential and opportunity for advancement within the office.
  • Benefits Package: Paid time off (vacation and personal/sick days), health benefits, and valuable career-building experience.