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Customer Service Representative

2 months ago

Morristown, Tennessee, United States Insight Global Full time

Job Summary

We are seeking a highly skilled and experienced Document Retrieval Specialist to join our team at Insight Global. As a key member of our Document Retrieval team, you will be responsible for handling medical records through various document methods.

Key Responsibilities:

  • Handle a high volume of medical records with accuracy and efficiency
  • Utilize strong communication skills to interact with clients and internal stakeholders
  • Work effectively in a fast-paced environment with multiple priorities
  • Meet productivity and quality standards
  • Collaborate with the team to achieve goals and objectives

Requirements:

  • 2+ years of customer service/clerical work experience
  • Ability to make a high volume of outbound phone calls
  • Technical savvy with ability to work on the computer and navigate multiple systems
  • Professional and reliable
  • Strong verbal and written communication skills
  • Claims experience a plus
  • Healthcare industry or insurance industry experience a plus
  • Exposure to medical records a plus

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package