Retail Operations Supervisor

1 week ago


West Covina, California, United States Foot Locker Full time
About Foot Locker

At Foot Locker, we pride ourselves on being a premier athletic retailer that prioritizes customer engagement and satisfaction. Our dedicated team strives to enhance the shopping experience while achieving our sales objectives. Join us in our mission to elevate customer service.

Position: Customer Experience Supervisor
Key Responsibilities
  • Inspire and guide the team to enhance sales performance and deliver outstanding customer service.
  • Maintain high standards of customer satisfaction by being well-versed in product offerings and collaborating effectively with team members.
  • Achieve targets related to sales, customer satisfaction, merchandising, and operational efficiency.
  • Serve as a bridge between customers, sales staff, and management.
  • Stay informed about product knowledge and market trends to effectively address customer requirements.
  • Foster a positive and inclusive workplace culture.
Required Qualifications
  • Proven leadership experience in a customer-oriented sales environment.
  • Ability to engage customers confidently and provide an exceptional shopping experience.
  • Enthusiastic and motivated to interact with customers and products.
  • Adaptable to the dynamic nature of the retail sector.
  • Self-sufficient and proactive in task completion.
  • Strong analytical and problem-solving capabilities.
  • High standards of ethics and integrity.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
What We Offer
  • Competitive starting salary with performance-based bonuses.
  • Employee discounts on a wide range of products.
  • Paid time off to support work-life balance.
  • Weekly pay schedule for financial convenience.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional growth and career advancement.


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