Customer Service Representative
1 week ago
Brightree is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service to patients requiring resupply of sleep therapy products.
Key Responsibilities- Initiate and receive calls to/from patients to collect information needed to complete an order
- Provide patient education regarding usage of in-home equipment
- Understand the unique requirements of patients and provide appropriate direction into a daily work list and documents results of calls
- Complete sales orders with accuracy and speed
- High school education required; Associates Degree and/or college coursework preferred
- Two years of call center experience or equivalent
- Prior remote experience highly preferred
- Quiet work-at-home environment free of interruption and distraction
- Must be a self-starter who can troubleshoot challenges on the fly
- Must have high speed internet wired via ethernet connection, no Wi-Fi, satellite or hotspot
- Strong communication skills on the telephone
- Excellent written communication skills
- Preferred experience working on a call center dialer
- Ability to multi-task in a fast-paced environment
- Ability to work independently
- Bilingual Spanish speaking is a plus
Brightree is a technology company that develops innovative, end-to-end technology solutions and services for the post-acute care industry. We help streamline processes, improve efficiency, and increase profitability for our customers. Our culture is driven by excellence, and we encourage individual expression in the workplace. If you're looking for a challenging and supportive work environment, apply now to join our team.
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