Client Service Coordinator
2 weeks ago
Job Summary
The Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, maximizing productivity, and ensuring excellent communication with associates and clients. This position requires a strong focus on customer service, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through efficient hospital operations.
- Provide professional, efficient, and exceptional service at all times, including educating clients about pet health needs and hospital services.
- Assist incoming and outgoing clients with documentation, pet information, and scheduling appointments.
- Manage finances, maintain accurate balances, and perform administrative tasks as needed.
Requirements
- High school diploma or equivalent preferred.
- One year of related experience required, with customer service experience preferred.
- Medical background with medical terminology training is preferred.
Working Conditions
- Ability to work at a computer for long periods of time.
- Ability to be confident around pets.
- Client needs and work volume may often require more than 40 hours per week to complete essential duties.
Equal Opportunity Employer
Banfield Pet Hospital is an equal opportunity employer and welcomes diversity in the workplace.
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