Contact Center Training Specialist

3 weeks ago


Beaverton, Oregon, United States Epiq Full time

Job Title: Contact Center Training Specialist

Job Summary:

The Contact Center Training Specialist is a key member of the Epiq team, responsible for developing and delivering high-quality training programs for contact center staff. This role requires a strong understanding of contact center operations and the ability to create engaging and effective training materials.

Key Responsibilities:

  • Develop Subject Matter Expertise: Work closely with management to develop in-depth knowledge of contact center operations and stay up-to-date on industry trends and best practices.
  • Design and Deliver Training Programs: Create and deliver training programs that meet the needs of contact center staff, including user guides, job aids, and assessments.
  • Manage Projects: Manage projects to develop and deliver training materials, working closely with management and project leads to ensure timely and effective delivery.
  • Develop Technical Procedures: Develop technical procedures and training materials that meet industry and organizational standards.
  • Teach and Train: Teach internal audiences about application features, functions, and benefits, and continuously improve processes and deliverables.

About Epiq:

Epiq is a company that values diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We believe in the importance of equal employment opportunity and strive to create a workplace that is free from unlawful discrimination and harassment.



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