Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Caesars Entertainment. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process hotel reservations, assign rooms, and register guests, ensuring a seamless and efficient check-in process.
- Prepare packages for sales and hotel, including ordering, banking, and reconciling coupons.
- Coordinate check-in and check-out times with marketing, tour escorts, and luggage delivery and pick-up schedules.
- Ensure that all rooms are cleaned by housekeeping before keys are issued.
- Post charges, settle folios for individuals, groups, and due-outs communicated through housekeeping.
- Receive cash, checks, and credit cards in payment, obtaining proper approval and authorization.
- Maintain an operating bank, render bills, and issue change.
- Provide reservations for casino/hotel guests, including airline, shows, and restaurants.
- Handle special requests for guests, including limousines, flowers, and arrangements for special occasions.
- Responsible for messages, mail, and packages left for guests and departments within hotel/casino, and control of safe deposit transactions.
- Empowered to ensure customer problems/complaints are resolved in a prompt, courteous, and efficient manner.
- High school diploma.
- Proficiency in typing and computer skills.
- Outstanding public relations and communication skills.
- Experience in handling money.
- Professional appearance; working knowledge of the Atlantic City area.
- One year, preferably in hospitality industry or related field.
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort.
We are committed to offering our guests exceptional service and memorable experiences on every visit.
As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to both work and play.
We are an equal opportunity employer and do not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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