Call Center Operations Manager
14 hours ago
Home Genius Exteriors is a rapidly growing and highly respected home improvement company that values treating every job as an opportunity to impress lifelong customers. Our company culture emphasizes personal growth, training, and development to create tomorrow's business leaders. We are committed to fostering an exceptional workplace where employees thrive, innovate, and contribute to our success.
Job DescriptionThis is a full-time on-site role for a Call Center Manager located in the Washington DC-Baltimore Area. The Call Center Manager will be responsible for overseeing customer satisfaction, managing the contact center operations, utilizing analytical skills for performance improvements, leading and developing the team, and maintaining effective communication strategies.
Key Responsibilities- Lead Generation call center experience required
- 5+ years of experience in call center operations
- High Energy and Results Driven
- Customer Satisfaction and Contact Center Management skills
- Analytical Skills for performance improvements
- Team Management and Communication abilities
- Experience in a call center or customer service environment
- Demonstrated leadership and decision-making capabilities
- Strong problem-solving skills
- Salary: 50k-70k + Bonuses
- OTE: 60k-100k
- Full-Time, On Site, Weekends Required
- Health Insurance
- Dental Insurance
- Vision Insurance
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