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Assistant Spa Manager
2 months ago
We are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand & Stone Massage and Facial Spa Severna Park. As a key member of our management team, you will play a critical role in driving sales performance, coaching and training staff, and delivering exceptional customer experiences.
Key Responsibilities- Provide exceptional customer service and experiences to all guests and members
- Maintain personal sales performance, meeting or exceeding expectations
- Oversee and manage daily operations of the front desk
- Assist General Manager in managing sales performance by driving key metrics
- Assist in the recruiting, hiring, onboarding, and training process
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
- Passion for communicating with people and providing excellent service
- Capability to work flexible hours including nights, weekends and some holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
We offer a competitive compensation package designed to reward your contributions and drive your success. This includes a base hourly rate ranging from $17-$18, monthly performance bonuses, and an uncapped commission structure providing substantial earning potential based on your sales performance.
Our top performers typically earn an additional $1-$2 per hour in commission, resulting in an average total annual compensation ranging from $38,000 to $46,000, depending on individual performance.
