Claims Director
3 days ago
Plymouth Rock Assurance is seeking a highly skilled Subrogation Director to join our team in Boston, MA or Parsippany, NJ. As a key member of our executive team, you will be responsible for leading our Subrogation Teams and driving innovation in claims management.
Key Responsibilities:- Define and Execute Long-term Strategy: Develop and implement new strategies, processes, and tools to improve the efficiency and effectiveness of the Subrogation team.
- Drive Innovation: Identify and implement innovative solutions to claims challenges, leveraging new technologies and developing new training programs.
- Manage Resources Efficiently: Effectively manage the resources of the claims team, including budget, personnel, and technology.
- Coach and Develop Talent: Provide one-on-one coaching to ensure managers are equipped to lead and develop their teams.
- Lead and Deliver Results: Directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning.
- Be a Team Player: Collaborates with senior leadership and other members of the organization in the development and implementation of claim policies, business strategies, and goals.
- Understand and Assess External Environment: Remains current of state/territory regulations and issues, industry activities, and trends.
- A bachelor's degree from an accredited four-year college or university.
- +8 years of related Claims/Subrogation experience, including familiarity with eSubroHub and ArbForums.
- Experience managing a team of 25-30 claim associates (Managers, Supervisors, and Claims Professionals).
- Excellent oral and written communication skills required.
- Demonstrated ability in developing and executing strategy, and in delivering operational excellence.
- Proven ability to motivate and inspire teams, and to maintain excellent colleague engagement across all areas of the claim department.
- Knowledge of Microsoft Office Suite (Teams, OneNote, PowerPoint, and Excel) and other business-related software (i.e. Tableau or other data reporting tools).
About Plymouth Rock Assurance:
Plymouth Rock Assurance and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry.
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