Multilingual Insurance Support Specialist

5 days ago


Fayetteville, North Carolina, United States Dan Heiman - State Farm Agency Full time

We are seeking a qualified professional to join our team as a Multilingual Insurance Support Specialist at Dan Heiman - State Farm Agency.

Job Overview

This is an excellent opportunity for a motivated individual to kick-start their career in the insurance industry. As a successful Bilingual (Spanish) Customer Service Representative, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.

Key Responsibilities
  • Establish and maintain strong relationships with customers, providing prompt, accurate, and friendly service.
  • Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Educate customers about insurance options using a customer-focused, needs-based review process.
Requirements
  • Must be bilingual Spanish/English.
  • Excellent interpersonal and communication skills - written, verbal, and listening.
  • Pride in getting work done accurately and timely.
  • Ability to work in a team environment, multitask, and provide timely activity reports.
Benefits
  • Base Pay: $35,000 - $45,000 per year.
  • Paid Time Off (vacation and personal/sick days).
  • Valuable experience and growth potential within our office.

Selected candidates are expected to remain current in product changes, licensing, technical developments, and continuing education. If you are motivated to succeed and can see yourself in this role, please submit your resume for consideration.



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