Customer Service Representative

1 week ago


Moreno Valley, California, United States SCI Shared Resources LLC Full time

About the Role:

We are seeking a highly skilled and professional Customer Service Representative to join our team at SCI Shared Resources LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their families.

Key Responsibilities:

  • Greet and assist clients and visitors in a professional and courteous manner.
  • Answer and direct phone calls, and respond to routine questions about our services and products.
  • Notify staff members of arriving appointments and escort guests to their designated rooms.
  • Provide beverages and other amenities to families as needed, and maintain a comfortable environment for clients.
  • Dispose of trash, replace tissues, and straighten furniture in the guest-waiting area.
  • Receive and process incoming mail and packages.
  • Maintain organized and current electronic and paper files and records.
  • Perform light typing, proofreading, data entry, and printing as needed.

Requirements:

  • High School Diploma or equivalent.
  • At least six months of general office, receptionist, or administrative support experience.
  • Proficient in operating telephones, fax machines, and copiers.
  • Working knowledge of MS Office Suite.
  • Clear and professional speaking voice and tone.
  • Professional interpersonal skills to handle sensitive and confidential situations.
  • Ability to work a schedule that includes Saturday and Sunday, and beyond standard business hours.

Benefits:

  • Part-time associates working an average of 20 hours per week may be eligible for 401(k) benefits.


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