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Customer Service Representative for Pet Salon

2 months ago

Moreno Valley, California, United States M & C Clean & Cute Inc Full time

About M & C Clean & Cute Inc

We are a reputable pet salon dedicated to providing exceptional service to our furry clients and their owners. Our team is passionate about creating a welcoming and fun environment for all.

Job Summary

We are seeking a friendly and organized receptionist/concierge to join our team. As the first point of contact for our guests, you will be responsible for greeting customers, booking appointments, and attending to their needs throughout their salon visits.

Key Responsibilities

  • Greet guests as they arrive at the salon and provide a warm welcome
  • Answer phone calls and schedule appointments in a timely and efficient manner
  • Assist with maintaining a clean and inviting environment, ensuring a high level of customer satisfaction
  • Provide exceptional customer service, responding to customer inquiries and resolving any issues that may arise
  • Collect customer payment and process transactions accurately

Requirements

  • One or more years of customer service experience, preferably in a fast-paced environment
  • Previous experience as a receptionist or in a similar role is an asset
  • Excellent communication skills, with a focus on customer service and conflict resolution
  • Strong work ethic and positive attitude, with the ability to multitask and prioritize tasks effectively
  • Familiarity with computers and scheduling software, with the ability to learn new systems quickly