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Customer Service Representative

2 months ago

Moreno Valley, California, United States BLISS Car Wash Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BLISS Car Wash. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring a positive experience, and promoting our services.

Key Responsibilities
  • Greet and Engage Guests: Create a warm and welcoming atmosphere for all guests, ensuring a positive first impression.
  • Service and Sales: Educate guests on our services, including single washes, upgrades, and membership packages, and offer personalized recommendations to meet their needs.
  • Process Payments: Accurately process payments and handle customer transactions in a timely and efficient manner.
  • Vehicle Preparation: Ensure all vehicles are loaded safely and correctly onto the conveyor, and prepare vehicles for washing according to company guidelines.
  • Quality Control: Verify all vehicles are washed to our high standards and wipe down vehicles as needed.
  • Teamwork and Communication: Collaborate with colleagues to ensure a smooth and efficient operation, and communicate effectively with guests and team members.
Requirements
  • Experience: Combination of experiences in car wash, retail, and guest service industries preferred.
  • Knowledge: Ability to maintain the highest level of service, adapt to changing situations, and work in a team environment.
  • Skills: Excellent communication and interpersonal skills, ability to build strong relationships with guests and colleagues.
Working Conditions
  • Work Environment: Works mainly outdoors and at times indoors, with constant exposure to fumes from equipment and cleaning solvents.
  • Physical Demands: Ability to lift up to 50 lbs, stand or walk for long periods, and operate related equipment.