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Refrigeration Service Operations Leader

2 months ago

New Haven, Connecticut, United States Climate Pros Full time
About the Climate Pros Service Operations Leader Role

Climate Pros is seeking a committed Operations Leader to join our organization and oversee a team of skilled technicians in providing exceptional service in commercial refrigeration. Our mission transcends mere equipment repair; we strive to cultivate a culture of excellence where every customer engagement leaves a significant impression. As an innovative leader, you will direct your team to surpass expectations, promote development, and confront challenges proactively. With your knowledge and commitment, you will guarantee that Climate Pros maintains its reputation for service excellence in a dynamic environment.

Key Responsibilities:
  • Service Oversight:
    • Deliver outstanding support to both internal and external stakeholders
    • Analyze customer service trends and implement necessary enhancements
    • Assist in formulating standards and procedures to improve the overall service experience
    • Ensure compliance with service level agreements
    • Collaborate with the Sales department on service-related issues
  • Team Leadership:
    • Develop a team of skilled professionals and mentor future leaders in the industry
    • Oversee the performance of Service Technicians and their respective territories
    • Provide guidance, feedback, and conduct performance evaluations
  • Financial Management:
    • Comprehend business metrics and lead daily operations to meet specific objectives
    • Surpass budgeted targets for parts and labor expenses
    • Enhance productivity and operational efficiency
  • Operational Excellence:
    • Promote continuous improvements for outstanding team performance and customer satisfaction
    • Master proprietary tracking systems and optimize center performance
    • Advocate for safety, efficiency, and quality
Preferred Skills and Qualifications:
  • Excellent customer service and communication abilities
  • Strong team-building and interpersonal skills
  • Proficient in MS Office applications
  • At least 5 years of relevant industry experience
  • Ability to maintain composure under pressure
  • Anticipate business operational needs
Physical Requirements and Work Environment:

Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 51 pounds; noise level is typically quiet.

EEO Statement

Climate Pros is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable laws.