Vacuum Systems Service Lead

7 days ago


Perrysburg, Ohio, United States Vital Chemicals Full time

Vacuum Systems Service Lead

Purpose and Responsibilities

The Vacuum Systems Service Lead is a key position responsible for the support and service of Vital Chemicals' vacuum coating systems. This role requires a high level of technical knowledge of vacuum equipment and subsystems, as well as excellent organizational and communication skills.

  • Schedule and coordinate equipment repairs, installations, and upgrades.
  • Provide professional and courteous service to customers, ensuring complete satisfaction.
  • Supervise and assist technicians in troubleshooting and repairing equipment.
  • Manage start-up, warranty, paid service, and service contract activities in compliance with local regulations and company safety practices.
  • Maintain and replenish equipment, tools, and supplies used for equipment installation and repair.
  • Submit requests for resources and capital equipment to achieve high-quality service and meet customer expectations.
  • Coordinate support from sub-system suppliers.
  • Manage spare part inventory and coordinate replenishment orders.
  • Serve as a liaison with customers on technical matters, providing training and instruction.
  • Document and report activities as required.
  • Work overtime and travel as needed, including unscheduled call-outs.

Additional Responsibilities

  • Mentor and provide technical assistance and training to less experienced personnel.
  • Exhibit good housekeeping practices in all work areas.

Qualifications

  • Minimum Bachelor's Degree in Electrical or Mechanical Engineering.
  • Minimum 5 years of experience installing and repairing vacuum coating equipment or similar equipment.
  • Advanced electromechanical troubleshooting skills.
  • Knowledge of statistical process control.
  • Knowledge of quality improvement process methods and terminology.


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