Client Loyalty Specialist
2 weeks ago
Become part of a distinguished organization in the energy sector, dedicated to innovative and sustainable energy solutions. Universal Energy Solutions is on the lookout for a Customer Retention Representative. In this pivotal role, you will be instrumental in fostering customer satisfaction and enhancing loyalty.
Key Responsibilities- Build and nurture strong relationships with customers to fully comprehend their needs.
- Proactively reach out to customers to resolve any issues or concerns.
- Work closely with the sales team to pinpoint opportunities for upselling.
- Offer comprehensive assistance and information regarding products and services.
- Ensure accurate maintenance of customer records and effectively address any issues.
- Stay informed about industry developments to enhance customer interactions.
Qualifications
- Previous experience in a customer service or retention capacity.
- Outstanding communication and problem-solving abilities.
- Familiarity with CRM software and proficiency in MS Office.
- Capability to manage multiple tasks in a dynamic environment.
- High school diploma or equivalent is required.
Perks
- Comprehensive training provided
- Opportunities for swift career progression
- Professional training in sales offered
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