Technical Support Specialist 3

6 days ago


Edwards Air Force Base, California, United States Chipton-Ross Full time
Job Summary

Chipton-Ross is seeking a highly skilled Customer Service Technician 3 to join our team at Edwards AFB, CA. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers.

Key Responsibilities
  • Maintenance Data Center Support: Provide technical support to Flight Operations through the update, retrieval, and recommended updates to Technical Data as required by Ground Operations Procedures.
  • Aircraft Flight Reporting System (AFRS) Support: Support aircraft flight activities through the use of AFRS and BIT data analysis through the Integrated Maintenance Information System (IMIS) platform.
  • Debriefing Functions: Perform aircrew debriefing functions to include video download and storage for later review and analysis by Manufacturing Engineering, System Engineering IPTs, Mission Systems, Project Management, Client, DCMA, and Customer aircrew personnel.
  • Technical Support: Investigate simple technical, maintenance, operational, and quality issues that cannot be resolved by the customer, and assist in troubleshooting to understand root cause.
  • Reporting and Communication: Provide reports and assistance in researching events to determine safety implications, and develop routine in-service correspondence for continued safe and efficient operation and maintenance of equipment.
  • Quality Investigations: Assist in quality investigations by providing technical data, and coordinate limited technical communications between customers, suppliers, and Client resources to assure customer requirements are met.
Requirements
  • Education: Accredited education/experience typically acquired through advanced education (e.g., Associate) and typically 3 or more years' related work experience or an equivalent combination of education and experience.
  • Experience: 1+ years of experience in a military aircrew or in an aircraft maintenance career field, with a basic understanding of computer operations and functionality, and experience working with Microsoft Office (Excel, Word, PowerPoint).
  • Skills: Prior Debrief experience, military aircrew experience and/or avionics maintenance experience, basic understanding of Technical Manual publication structure, knowledge of military maintenance practices, ability and willingness to take ownership of work activities, and excellent verbal and written communications skills.
Working Conditions

This is a full-time, first-shift position with a flexible start time. The work hours are 7:00 AM - 3:30 PM.



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