Contact Center Professional

6 days ago

Orange Park, Florida, United States MCI Military Recruitment Full time

About MCI Military Recruitment

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

About the Role

In this role, you will handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits:

  • Competitive salary: $40,000 - $60,000 per year
  • Paid time off and paid holidays
  • Paid training opportunities

  • Contact Center Specialist

    2 days ago

    Orange Park, Florida, United States ValorVIP Full time

    About the JobWe are seeking highly motivated and results-driven Contact Center Specialists to join our team at ValorVIP. As a Contact Center Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.You will have the opportunity to work with a variety of clients across different...

  • Blended Contact Center Agent

    2 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    We're looking for highly motivated and dedicated individuals to join our team as Blended Call Center Representatives. In this role, you'll be responsible for handling inbound and outbound calls, providing exceptional customer service, and meeting sales targets.Job DescriptionThis is an on-site, entry-level position with competitive compensation commensurate...

  • Contact Center Professional

    2 days ago

    Orange Park, Florida, United States MCI Careers Full time

    About MCI CareersMCI Careers is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Job DetailsThis is an entry-level position located at our...

  • Inbound Contact Center Agent

    2 days ago

    Orange Park, Florida, United States MCI Careers Full time

    About MCI CareersMCI Careers helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.Job DescriptionWe are looking for a highly motivated and customer-focused Inbound Customer Service Agent to join our team. As a key member of our contact center,...

  • Contact Center Professional

    2 days ago

    Orange Park, Florida, United States MCI Careers Full time

    Job SummaryThis is an exciting opportunity to join MCI Careers as an Inbound Customer Service Agent. In this role, you will play a crucial part in ensuring our customers receive the best possible experience by resolving their inquiries and issues efficiently and effectively.

  • Contact Center Representative

    23 hours ago

    Orange Park, Florida, United States ValorVIP Full time

    About ValorVIPWe specialize in delivering exceptional experiences and driving optimal performance for our clients. As a Contact Center Representative - Customer Support at ValorVIP, you will be responsible for interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a...

  • Contact Center Customer Support Specialist

    23 hours ago

    Orange Park, Florida, United States MCI Careers Full time

    About the OpportunityWe are excited to offer an exciting opportunity for a motivated and customer-focused Customer Service Representative to join our team at MCI Careers. As a key member of our contact center, you will be responsible for providing exceptional service to our clients via phone, email, or chat.In this role, you will have the opportunity to work...

  • Contact Center Specialist

    22 hours ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Overview">We are seeking highly motivated and dedicated individuals to join our team as Call Center Representatives. As a representative, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services.

  • Contact Center Supervisor

    2 weeks ago

    Orange Park, Florida, United States ValorVIP Full time

    About the RoleWe are seeking an experienced Contact Center Supervisor to join our team at ValorVIP. As a COVID-19 tracing expert, you will be responsible for leading a team of contact center representatives in supporting commercial and public sector clients.

  • Tolling Call Center Professional

    1 day ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    About UsWe provide exceptional experiences and drive optimal performance for our clients through business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company and was named the 452nd Fastest Growing Privately Company...

  • Outbound Contact Representative

    2 days ago

    Orange Park, Florida, United States ValorVIP Full time

    Are you looking for a challenging and rewarding career in customer service? Look no further than ValorVIP! As a leading provider of customer experience solutions, we offer a unique opportunity to grow and develop your skills in a dynamic and fast-paced environment.">Job SummaryWe are seeking highly motivated and dedicated individuals to join our team as...

  • Contact Center Support Agent

    4 days ago

    Orange Park, Florida, United States MCI Careers Full time

    Join Our TeamWe are seeking a talented and motivated individual to join our team as a Customer Service Expert. This role requires a strong passion for delivering exceptional customer experiences, excellent communication skills, and the ability to work in a fast-paced environment.The successful candidate will be responsible for handling inbound calls,...

  • Call Center Professional

    2 days ago

    Orange Park, Florida, United States ValorVIP Full time

    Job Title: Call Center ProfessionalWe are seeking a skilled and experienced Call Center Professional to join our team. In this role, you will be responsible for providing exceptional service to our clients, handling inbound calls, and resolving customer issues in a timely and professional manner.The ideal candidate will have excellent communication skills,...

  • Senior Contact Tracing Operations Manager

    2 weeks ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job OverviewThis role is a senior position in our operations team, overseeing the performance of a team of supervisors and driving continuous improvement in customer service.About MCI Military RecruitmentMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive...

  • Inbound Call Center Agent

    2 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    If you're passionate about delivering exceptional customer experiences, MCI Military Recruitment may be the perfect fit for you. As an Inbound Call Center Agent, you will handle inbound calls from customers, responding to their inquiries and resolving their issues in a timely and professional manner.You will work closely with other departments to resolve...

  • Call Center Agent

    2 days ago

    Orange Park, Florida, United States ValorVIP Full time

    As a contact center representative at ValorVIP, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. Our team members are highly motivated and driven, with a passion for providing top-notch service.Responsibilities include handling inbound and outbound calls, responding to customer inquiries, resolving issues, and...

  • Inbound Call Center Specialist

    23 hours ago

    Orange Park, Florida, United States ValorVIP Full time

    Job OverviewMCI is seeking an experienced contact center representative to support inbound and outbound customer service and sales projects for a wide variety of clients. As a Sales and Support Associate, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service problems, and upsell customers on new...

  • Call Center Support Specialist

    2 days ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: Call Center Support SpecialistLocation: Orange Park, FLJob Type: Full-TimeSalary: $15.00 - $20.00 / hourAbout the Role:We are looking for a skilled Call Center Support Specialist to join our team. As a key member of our contact center, you will be responsible for providing technical support to customers, troubleshooting issues, and delivering...

  • Customer Service Professional

    23 hours ago

    Orange Park, Florida, United States ValorVIP Full time

    ValorVIP is a leading provider of customer experience solutions, committed to delivering exceptional results for our clients. With a strong presence in the industry, we offer a wide range of services to meet the diverse needs of our partners.">Job SummaryWe are seeking highly motivated and dedicated individuals to join our team as Contact Center...

  • Call Center Operations Director

    2 weeks ago

    Orange Park, Florida, United States ValorVIP Full time

    About UsAt ValorVIP, we help clients take on their CX and DX challenges differently. Our industry-leading solutions deliver exceptional experiences and drive optimal performance.Job DescriptionWe're seeking an experienced Call Center Operations Director to join our team. As a key member of our operations team, you will be responsible for leading a team of...